How to Optimize PPC Campaigns for Legal Services
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Marketing is meant to produce leads. Your intake system helps you to translate those leads into customers. You need both to move your law firm forward. The issue is most lawyers spend all their time and money chasing more and more leads without realizing that using those chances is just as crucial as obtaining them.We have evolved a successful intake and lead conversion methodology over the past 16 years that has boosted the conversion rates of
thousands of lawyers all throughout the country. Four main components make it up: Training for your front office and intake staff specific tactics and strategies to maximize your conversion at each level an intake customer relationship management (CRM) soft ware that automatically tracks and follows every lead; and tracking and measurement of important metrics.Front office and intake staff trainingWhile most legal offices have a receptionist, an
intake person is somewhat different from a receptionist.You are not seeking for a receptionist when appointing someone to answer calls from prospects. You basically want a salesperson, someone who feels very at ease "selling" over the phone. They are marketing opportunities explaining why they should come in for a consultation rather than trying to manage their legal issue on their own. Having an inexperienced, minimal pay receptionist answer calls from
Prospects is one of the worst errors
consumer law businesses make. Having a paralegal or attorney answer calls is the only thing worse. Why is so?Never make follow-up calls assigning responsibility to an attorney or paralegal. They will not act in this regard. They merely won't. Believe me. We have tried every conceivable incentive to have associates or paralegals make follow-up calls; they will not. As much as you can, you want to create a wall separating people who handle work from those
answering calls from prospects.An intake customer relationship management (CRM) systemOnce your company is generating more than 30 to 50 leads per month—that is, contacts from possible clients, not consultations or sign-ups—you definitely should have a soft-ware system to handle all these incoming leads and where they fall in the sales cycle. Has anyone else contacted the prospect Has someone scheduled an appointment? Came
they in for a consultation? Did anyone register Your intake person should be assigned to monitor the lead status as it arrives so that leads do not slip through the gaps. You would be surprised at how many leads they are losing only because they lack a system in place to track every single lead and where the person is in the sales process when we are invited inside a law firm to examine their intake system. Ignored leads are lost chances. Small legal firms
Neglect to track their leads and promptly
follow up with them waste tens to hundreds of thousands of dollars annually. Law firms of middle size are losing millions. Lost leads also damage your reputation with your reference sources should they provide the referral and your staff does not follow up on the lead. A decent intake CRM should that be the worse? Given our experience, 99 percent of the time they are really horrible at it. Paralegals and associates view these conversations as an int
Specific Tactics and Strategies to Maximize Conversion at Each Stage.Researching three years of data across several organizations responding to online generated leads, Dr. James Oldroyd, visiting research fellow at MIT and David Elkington, CEO of InsideSales.com, The researchers combed the 15,000 unique leads and 100,000 call attempts included in the data to ascertain how businesses could handle their web leads for the best possible outcome. The
findings were divided into four categories and expose the optimal times, reaction times, persistence, and days to make contact. Here's what they discovered, and here's how you may help your intake agent handle web leads Making touch with internet leads seems better on Wednesday and Thursday. Actually, compared to calls made on Tuesdays, calls made on Thursdays virtually showed a 50 percent increase. Lead calls are best scheduled for between 4 and 5 p.m. Between 7:30 a.m. and 8:30 a.m., is the second best period. Prospects are
Ready to chat to you either at the
conclusion of the day or before they begin theirs.We have found almost 45 more methods your intake personnel might apply that would quickly raise your lead conversion rate. These are some of the best techniques:Every lead has to be checked within five minutes! Studies unequivocally show that lead conversion is most predicted by speed-tocall. Lead conversion falls by up to 400 percent when the first follow-up call or contact runs five to ten minutes!
Every possible new client should be contacted back within five minutes or less, so the intake crew needs to be trained and under observation.Every lead has to be returned minimum six to ten times! Calling back a prospect once is insufficient; hope they will call you back. Dealing with customers, you must be tenacious, often contacting them back four, five, or more times before you find them. Once you get to them, either disqualify them and stop calling or qualify
them and schedule an appointment.Making one or two tries will get you next to nothing; if you fail to connect, you must be tenacious in your ongoing calls.disturbances to their daily life.Case studies from successful companies in the USA, such as those in the tech industry, emphasize the value of crossfunctional teams representing a spectrum of cultural backgrounds. These teams bring varied problem-solving approaches, enriching the ideation
Conclusion
and development processes. The USA's experience underscores the importance of creating inclusive environments where cross-cultural collaboration is not just encouraged but woven into the fabric of organizational culture. (Fong, Gardiner & Iarocci, 2021, Rakova & Fedorenko, 2021, Zusho & King, 2024) In Africa, the key lesson revolves around the adaptability required to navigate the continent's diverse markets successfully. Africa is a
tapestry of languages, traditions, and cultural norms, and businesses must tailor their approaches to suit each unique context. The ability to adapt strategies to leverage cultural strengths emerges as a crucial lesson, emphasizing the importance of understanding and respecting local nuances. Successful businesses in Africa have learned to weave cultural
sensitivity into their operations, recognizing that a one-size-fits-all approach is ineffective. Case studies from diverse African markets showcase businesses that have thrived by tailoring products, services, and marketing strategies to align with cultural expectations. The ability to navigate and appreciate the complexities of diverse markets becomes a hallmark
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